Registration and Website recovery Guide

Welcome to OpenwaterSwim .. we know that what we provide encourages people to join and participate in OpenWater. Since 2005 many many people have started their journey with us and we are proud with what has been accomplished.

We are also acutely aware that Safety is our TOP PRIORITY and in order to facilitate the process of ensuring that the count of finishers equals the count of starters we needed to implemented processes to accomplish this.

All participants need a SwimNo. This provides us with comfort that you read our t’s and c’s and provided us with contact details. This is a once-off process [REGISTRATION] and you are issued a permanent SwimNo that can be used to log all your swims. We are hoping that this will provide you with a Progress Report. It also provides us the opportunity to vett your participation in events that are more complex.

All participants need a Event ticket. This enables us to generate a start-list and evaluate the resources required to support the event.

Over the years we have taken note that 98% of participants hate or rather detest queues. Under COVID-19 this has become even more important. Accordingly we have looked for ways to remove paperwork on the Day and streamline the Check-in and Check-out process. In the search we have identified some funky technology that has been developed which we hope to use to continuously improve your experience.

On the Day you will be

Checked In – by scanning the FinishTime Passport which you have loaded on your phone (or family phone or friend’s phone). It caters for 5 profiles! This identifies you and enables us to issue you a numbered wristband that will indicate the route you are participating on.

When your Finish – your wristband will be scanned to mark you off course (So we don’t go looking for you). This also provides a timestamp which enables us to calculate duration as well as finish sequence.

If for whatever reason you exit early the details on the wristband will enable us to identify you.

A backup safety check is completed when your Check-Out at the admin desk . Your wristband will be removed.

Who am I ?

Newcomer to OpenwaterSwim (including 1SOMS,3SOMS) (i.e., no SwimNo previously allocated)
Registration: Registration – 1SOMS OpenwaterSwim in Cape Town
https://openwaterswim.co.za/registration-2/

Returnee to OpenwaterSwim (including 1SOMS,3SOMS) (i.e., SwimNo previously allocated)

1. Reset password using reset password link (original email used to register the 1st time is used)
   https://openwaterswim.co.za/password-reset/
2. No access to the email originally used to register
   2.1. Do remember SwimNo previously allocated
   2.2. No idea what the SwimNo previously was – use the Surname to SwimNo lookup file https://docs.google.com/spreadsheets/d/1WPQQy29mR7HbCoB7-vA9rR3_mZjdGA52irk5rnBdiEI/edit#gid=1420585838
   Contact us via email and provide SwimNo, Name, Date of Birth

I want to buy a ticket (you need to be logged in)

1. Event Ticket
   Login to the website and you will now have access to the Event page ticket purchasing options. https://openwaterswim.co.za/login/
   Confirmation of your purchase will be emailed to you.

I would prefer not to queue and to be digital checked-in

FinishTime Passport : Download the app on your phone and fill in your details. The data will be provided via a QR-scan at the Check-in Desk. Your data can be re-used at future events. Do access the download use your mobile device camera to scan and open the URL within the QR code